Privacy policy

Hotel Tyrol GmbH
Musterstraße 1
6020 Innsbruck, Austria
info@hotel-tyrol.at
Tel.: +43 512 123456

Status: June 17, 2025

1. basic information on data processing

We collect, process and use personal data only to the extent permitted by law (e.g. to fulfill contractual obligations or with consent). We have taken state-of-the-art technical and organizational measures to protect your data against loss, destruction, unauthorized access and other dangers.

2. personal data

We use personal data (e.g. name, address, e-mail, telephone number) to process your booking, to respond to inquiries and to provide our services (e.g. wellness offers, catering). Your data will be deleted or blocked as soon as it is no longer required for the above-mentioned purposes and there are no legal retention periods to the contrary.

3. access data

Each time our website is accessed, the following data is automatically recorded in so-called server log files (technically required):

• Name of the retrieved file
• Date and time of retrieval
• Amount of data
• Success message (HTTP status)
• Browser type and version
• Operating system
• Referrer URL
• Requesting provider (IP address)

This data does not allow any conclusions to be drawn about your person and is not merged with other data sources.

4. contact form and e-mail inquiries

If you write to us via the contact form or by e-mail, the data you provide (name, e-mail address, request) will be stored in order to process your request. The data will remain with us until the purpose of storage no longer applies or you request deletion, taking into account statutory retention periods.

5. comments in the blog (if available)

If you leave comments on our blog, we store your IP address until the comment has been checked (usually a few hours). In this way, we protect ourselves against inadmissible content and can clarify legal responsibility in an emergency. Comments and associated data are then deleted, unless there are legal reasons for longer storage.

6. article subscription in the blog

We use subscriptions to our hotel blog or newsletter (e.g. offers, news) exclusively to send the content you have subscribed to. You can cancel your subscription at any time. Upon registration and confirmation, we store the date, time and IP address for verification purposes.

7 Legal validity of the exclusion of liability

Should a formulation of this data protection declaration be or become invalid, the validity of the remaining provisions shall remain unaffected.

8. cookies

Our website uses cookies to improve the user experience, provide functions and analyze access.

8.1 What are cookies?

Cookies are small text files that your browser stores. They make it possible to remember settings (e.g. language, login) across visits.

8.2 Control and deactivation

You can delete or block cookies in your browser settings at any time. However, this may limit the functionality of our website.

8.3 Why do we use cookies?

• Session cookies: Temporary storage, e.g. shopping cart or login session.
• Preference cookies: Remember your settings (language, region).
• Analytical cookies: anonymously record how visitors use our website (e.g. Google Analytics).
• Marketing cookies: Enable personalized offers and advertising (only with your consent).

9. integration of third-party services and content

We may include third-party content on our website (e.g. Google Maps, YouTube videos). The third-party provider receives your IP address in order to be able to deliver the content. Please refer to the privacy policy of the third-party provider to find out how they use your data.

9.1 Google Maps

Maps are integrated via Google Maps. Privacy policy and opt-out: policies.google.com/privacy

9.2 YouTube

Embedded videos are provided by YouTube. Privacy policy: youtube.com/t/privacy_at_youtube

10. social plugins

We use social plugins from Facebook, Instagram and Twitter, recognizable by the respective logos. When you visit our pages, a direct connection is established to the provider’s server, which tells the provider your IP address. Further information can be found in the privacy policies of the respective platforms.

11. right to information, correction, deletion

You have the right at any time to request information about your data stored by us, to have incorrect data corrected or to have data deleted, provided that there are no statutory retention periods to the contrary. To do so, please write to our contact details above.

12. further information

Complete data security cannot be guaranteed when communicating by e-mail. We recommend sending particularly confidential information by post. Our employees and contracted service providers are obliged to maintain confidentiality and to comply with data protection regulations.